Compliance

Data for the month ending : September 2026

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints

*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints

*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.

A. Vision and Mission Statements for investors

Vision : Invest with knowledge & safety.

Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Investment Adviser with respect to the investors

• To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
• To do a proper and unbiased risk – profiling and suitability assessment of the client.
• To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
• To conduct audit annually.
• To disclose the status of complaints in its website.
• To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
• To employ only qualified and certified employees.
• To deal with clients only from official number
• To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

C. Details of services provided to investors (No Indicative Timelines)

1. Onboarding of Clients:

• Sharing of agreement copy
• Completing KYC of clients

2. Disclosure to Clients:

• To provide full disclosure about its business, affiliations, compensation in the agreement.
• To not access client's accounts or holdings for offering advice.
• To disclose the risk profile to the client.

3. To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.

D. Details of grievance redressal mechanism and how to access it

1. In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 21 days.
2. If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
3. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
4. SEBI local Office Address: Bengaluru Local Office Address 2nd Floor, Jeevan Mangal Building, No.4, Residency Road, Bengaluru - 560025, Karnataka Tel. Board: +91-080-22222262/ 22222264/ 2222 2283 E-mail : bangalore-lo@sebi.gov.in

E. Expectations from the investors (Responsibilities of investors)

Do's

1. Always deal with SEBI registered Investment Advisers.
2. Ensure that the Investment Adviser has a valid registration certificate.
3. Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website.
4. Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
5. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
6. Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
7. Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
8. Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
9. Be vigilant in your transactions.
10. Approach the appropriate authorities for redressal of your doubts / grievances.
11. Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Rights of Investors

Investors dealing with a SEBI Registered Investment Adviser are entitled to the following rights:

1. Right to receive fair, ethical and professional services.

2. Right to receive investment advice suitable to their risk profile and financial goals.

3. Right to transparency in fees, charges and other material information.

4. Right to receive appropriate disclosures regarding conflicts of interest, if any.

5. Right to confidentiality of personal and financial information.

6. Right to receive services in accordance with the agreed terms and conditions.

7. Right to receive information regarding grievance redressal mechanisms.

8. Right to approach SCORES/SEBI for redressal of unresolved grievances.

9. Right to receive disclosure of risks associated with investment products and services.

10. Right to receive services from qualified and SEBI registered professionals.

Investors are advised to read all relevant documents carefully before availing investment advisory services.

"Investment in securities market are subject to market risks. Read all the related documents carefully before investing."

"Registration granted by SEBI, membership of BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors"

We execute an agreement and do the periodic risk profiling for all our clients, see the documents listed below for details.

• Investment Adviser Agreement (opens in a new tab)
• Risk Profiling Sample (opens in a new tab)

For any complaints on our services, kindly mail us at complaint@finatoz.com. Complaints raised on this email-id will be accessed by the senior management of our company and will be treated in the utmost priority. In case the company is not able to resolve your complaint to your satisfaction, you have a choice to raise your complaint to the SEBI complaint redressal system. Such complaints can be made to https://scores.gov.in/scores/Welcome.html (opens in a new tab)